everything-hollywood web store FAQ section

CANCELLATIONS: ORDER CANCELLATIONS: If you have received a notification indicating your order is processing, your order has been submitted for fulfillment. It also means that the item has been subtracted from our inventory, and reserved for the buyer, and the general public cannot purchase any reserved item. Therefore, We only accept same day cancellations. CANCELLATIONS ON ORDERS AND ORDERS FOR COSTUME / CUSTOM SIZE ORDERS / MASCOT COSTUMES POLICY If any order is submitted, and has been confirmed processed, pulled and packed ready for shipment, and Buyer cancels order before its leaves toward the sorting center- a Non refundable fee of $10 will be charged. Once we receive your order, payment and measurements- we begin the lead time for the making and sizing of the item. If you cancel while your order has already started its production, we do charge a cancellation fee depending on the stage at which your item was in production. Stage 1- (day 1) Days of production there is a 25-35% cancellation/restock fee Stage 2- (2-4) days- there is a 50-60% cancellation/restock fee - Stage 3 (5th day) there is a 75-85% cancellation /restock fee. The cancellation fee covers the cost of material used, labor cost, and processing fees/ The cancellation So please be sure you really want the item and you have agreed to our Terms Each custom item is produced one by one and not in large quantity by a machine etc. Therefore, each item is made to the best of the ability of its creator which will resemble and or be exact to what is displayed as pictured in the items listing. Since custom defines no 2 products are alike, buyer understand and accepts that some risk may be involved within a custom product. However, we inspect every shipment that goes out.. an allowance of 10% for quality of the order is permissible as for every custom item will vary. All quality concerns will be acknowledged and we will do our best to improve. Custom items issues may qualify to receive store credit only.

All orders are allowed a minimum of a 5 day processing time. Please read any shipping details listed in the add for we added estimated delivery times to many of our listings to assist you with rough estimate as to when you can expect to receive the item. Total Delivery Time = Processing Time + Shipping Time Custom orders, design, print, and made to order orders will have a longer Processing time. Please see the item listing.

Once order is received. It will process with 24 hours and will be set up for fulfillment. Items usually ship within 5 business days unless custom made. You will receive a tracking number once your item has shipped. Note the carrier used and check our delivery times by carrier section, please allow the required shipping/ transit as noted in our Shipping Policy /Agreement Terms and Polices and more in detailed including tracking carrier sites are listed in our FAQ's.

For Shipments Processed via our US Warehouse - We use UPS and FEDEX DHL, and USPS depending on which warehouse your items currently stocked at. Depending on the content of your order, items may split ship so they arrive as closely together as possible. Most all items will ship from within the US. so they will arrive via Fedex or UPS Ground within 9 days from the date the order was paid in full- orders received after 11am will process the next business day. For Items marked Ships "USPS INTL CN and INTL WHSE" - Ships from our International Beijing-Shipping methods used are ePacket, EMS, China Registered Air Post, China Air Post Parcel, Hong Kong Air Post, China Post Ordinary Small Packet Plus, 4BX Worldwide , EC Firstclass, Sigapore Post 4x, SF EXPRESS And DHL International (for award statues) where the buyer may incur a small duties and tax charge to receive delivery. These cost are not vary and are not including in the shipping cost.

Expedited shipping is not an available option at checkout.

Your order will be updated with a carrier and tracking number; Check the name of the carrier and refer to below: USPS CA - EST 3-10 Days USPS INTL - EST 8-20 Days CN Small Packet Plus- EST 15-25 Days CN Post Registered Air Mail - Est Del 15-30 Days CN Post Parcel - Est Del 15-30 days EC First Class- Est Del 10-15 Days DHL Express Intl - Est Del 5-7 Day SF Express - Est Del 7-12 Days Singapore Post 4x- Est Del 15-25 Days HK Post Air -Est Del 15-30 Days FlyTexpress - Est Del 8-15 Days First Class - Est Del 7-14 Days DHL - Est Del 7 days UPS Ground- Est Del 7-12 Days UPS Express- Est Del 3-7 Days Fedex Ground - Est Del 5-10 Days Fedex Express- Est Del 3-7 Days

SHIPPING COST Most items have a flat rate shipping cost and some items ship by weight dependable. However, we did this to provide you with the Best Shipping cost overall.

TO TRACK YOUR ORDER GO TO : http://www.17track.net/en or www.everythng-hollywood.com and click on the track my order button on the bottom of the page. Please allow a few days for updates to post from the day you received your tracking update

All orders must be paid in full in order to be shipped. We ship to all US 50 States. We also ship to UK and AU

PO Boxes: Yes, but we prefer a physical address; however, if order is still required to ship to a PO box, we are not held responsible for any issues .

Please make sure you arrange for Pick up or Re-delivery with your Post Office if not home at time of Delivery. If your package is handled by the USPS, and nobody is home to sign for your package. A notice will left providing you with a couple of options such as schedule a re-delivery or it will have the address to the post office which your order can be picked up from. SALE not become FINAL. We highly suggest to pick up your package within 7 days..

Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. USPS will leave a notification. After three delivery attempts, the sale becomes final. The customer is fully responsible to coordinate with the carrier a time/day to retrieve the package. If your package is handled by the USPS, and nobody is home to sign for your package. A notice will left providing you with a couple of options such as schedule a re-delivery or it will have the address to the post office which your order can be picked up from. SALE not become FINAL.

NON DELIVERABLE: Occasionally packages are returned to us as un-deliverable usually because of an error made by buyer when inputting shipping address on order. If your order is returned to us because the package is undeliverable as addressed, we will process the shipment at a 50% restocking fee and shipping cost back to its original origin of return will not be Refunded. Please note International returns can be very costly- So please ensure you are providing a correct Shipping addressed to be delivered. ATTEMPTED DELIVERIES- We treat attempted deliveries- as delivered since many of our items are non refundable. It is the buyers responsible to collect any attempted deliveries/notices left within 5 days from their local USPS location. So it is highly advised to collect your delivery quickly. In the event the buyer still wants the order, a new order will need to be placed, paid in full, and when the undeliverable package returns for non collection, we can issue up to 50% of the original order placed, excluding shipping cost. This is the only time we issue any type of refund for non collected attempted deliveries. Carrier may up to three attempts to deliver a package. USPS will leave a notification. After three delivery attempts, the sale becomes final. The customer is fully responsible to coordinate with the carrier a time/day to retrieve the package. REJECTED Packages- are processed at a 75% restocking fee and shipping cost incurred will not be refunded

If your item indicates Free Shipping or Shipping for $1,2,3 it has been marked "USPS INTL" which indicated your items are being shipped via our international Warehouse. We give you discounted shipping since there is a longer delivery time when shipped from our International location. Shipping methods will be selected accordingly depending on Items weight and Best transit time available. You will receive carrier and tracking number via email. Shipping methods used are epacket, EMS, China Registered Air Post, China Air Post Parcel, Hong Kong Air Post, China Post Ordinary Small Packet Plus for items that are shipped from our international location- which have a longer transit/delivery times which on average is 20-30 days for delivery but can take up to 45 days depending on customs and final clearance. Please allow up to 2-10 business days to prepare your shipment. Items coming from our international warehouse cannot be expedited. If you see the notation of items ships via "Intl Whse" you have been informed that your item ships internationally and has an longer delivery time to be received. This includes all Cell phone cover cases, Celebrity Watches, Mascot Costumes, bedding, and other designer like items- please read the description. However many of our customer receive their items Quickly and are Happy paid Customers.

Payment Methods: We accept all Major credit cards and will be processed through Stripe. To prevent Fraudulent transactions- Payments are approved with all matching qualifiers including CVC codes and correct Street Billing address and Zip. If you believe you have provided all correct information, you may want to check with your card issuer for more information.

Secure Payment Processing: Stripe Payment Processing is an API that is integrated in Real Time through the checkout page via Ecrater. Built in SSL is established within the API Processing your credit card information using tokens which will be Encrypted over any web page. Stripe automatically evaluates charges for fraud risk and blocks those that they believe are fraudulent. **Please note-Purchases made with a Company card will require additional steps for payment authorization to ensure a safe transaction. Such authorizations may include but not limited to...verbal confirmation from the Company's controller or written authorization from Upper Management. Understanding Card Encryption: All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.)

At this time all transactions are paid VIA CREDIT CARD through Stripe. You can also contact us if you would like to pay via Square, Venmo, or the $Cash App

RETURN POLICY: What is your return policy? We only accept returns if we you receive the wrong size,color, brand of item We also accept returns for any item that is damaged while in transit. OUR POLICY IS ALL SALES ARE FINAL. . If you wish to return your item, you will need to submit your request via email to stores@everything-hollywood.com within 3 days. We only issue out store credit. Buyer is responsible for the shipping back to origin shipping location. All returns must have an approved RMA attached. WE DO NOT ACCEPT RETURNS ON CLOTHING, CUSTOM ITEMS (SUCH AS COSTUMES, WALL DECOR, PERSONALIZED AWARDS) , FOOD ITEMS, OR ANY ITEM HAS BEEN OPENED FROM ITS ORIGINAL PACKAGING. . In the event your item is damaged, does not work, etc - please notify us within 3 days. Please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available but no guarantee Any request for a return must be communicated within 3 days of receiving your order. All order are closed out after 72 hours of proof of time of delivery, Any request after the 5 day allowance time to notify customer service by phone or web- will be subject to denial. A Minimum of 3 Photos must be included with your concern. Any packages received without an RMA code WILL NOT be eligible for credit. Buyer is responsible postage and shipping charges back to its original place of origin even if the item has been processed by our International location. IMPORTANT GUIDELINES: In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned.. 1. Merchandise cannot be taken out of its original packaging. 2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals. 3. Merchandise which show signs of being used or damaged will not be accepted as a return. 4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned. RMA ISSUED/ TRACKING DUE WITHIN 5 DAYS Please email stores@everything-hollywood.com with the return tracking number. Failure to do so, the RMA will be considered null and void and the return will no longer be accepted and the order will be considered as Successfully filled and closed. Thank you REFUND POLICY- ALL SALES FINAL. Most Refunds are store credit. We also process partial refunds on order cancellations and on orders where we are in error. REFUND PROCESSING: Refunds are usually take up to 7-10 business days to appear on your bank card statement. Store credit refunds are processed immediately and can be used via our online store. You will receive a personal credit code to use at checkout

All Sales are final unless received damaged, or does not work ***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you.

Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Please see our contact us page for more info and business hours.

Most refunds are posted within 72 hours but can take up to 7-10 business days to appear on your credit or back statement. For return merchandise - refunds will be processed once order has been inspected and verified

Please see size chart on each listing for Individual Costumes. Select your size Accordingly. To ensure right size , we recommend to also send your Height and Weight so we can ensure a Great Fitting Costume. We also double check via phone call or email to ensure we review the correct size has been purchased.

If you ordered a personalized item.. Please send your personalization request to: Everythinghollywood@yahoo.com or in the message to seller box when you submit your order.

Mascot Costume Details: All mascot costumes are Brand new, Made of soft knitted durable fabric, and includes the following… Mascot head, full body, shoe covers, hand covers. Head material used is: POLYFOAM (not paperboard). Standard Size chart is listed below… please select….. We recommend that you provide us with the persons height and weight to proper fitting of the costume. Size Chart (Most Mascots)- THIS IS STANDARD- HOWEVER- YOUR ITEM LISTING MAY VARY DEPENDING ON CHARACTER. Small- 5’3” – 5’5” (160CM-170CM) Medium -5’6”-5’7” (170CM-175CM) Large- 5’8”-5”9” (175CM-180CM) X Large 5’10”-6’0” (181CM-185CM) XXL- 6’1”-6’2 (185CM-190CM) NOTE Some of our mascots are based directly on height and weight of the individual - these mascots will include this new size chart in the images of the listing. Delivery of this product will require name, address and phone number All Mascot Costumes SHIPS "EMS OR USPS-INTL" .

All Custom Costumes & Mascot Costumes SHIPS "USPS INTL OR EMS" Please allow sufficient time for order processing and production per your size request per our TERMS Mascots: Please allow a 3-5 day fulfillment time– Tracking number will be emailed once item has shipped. Most costumes are delivered within 15-20 days after it has been fulfilled . Unfortunately we cannot expedite shipping

FEEDBACK: We take pride in our feedback and appreciate that positive feedback is left for us for a successful transaction. Please DO NOT LEAVE NEGATIVE feedback for any negligence toward any topic covered in our terms.. such as "not knowing where your item shipped from" or "transit times"- Our terms cover all that is deemed necessary for a Buyer make reasonable decision to purchase through any of our stores.

In observance to the Chinese New Year. Customer service will not be available from 1/14-1/30, However, any order received during this time will be processed upon receipt and will ship once we return. Thank you

CHRISTMAS ORDERS- REMINDERS AND TERMS 2022 *Dont wait til last minute to place your order for some items do take a full 10-25 days to deliver. Therefore, Orders placed after 11/25/22 we cannot guarantee delivery by Christmas using standard shipping.". We do our best to process orders as quickly as we are able. We have no control over the postal service - when making a purchase through our store you have agreed to our terms *Please note if you received a tracking number -your order has shipped. Due to the high demand of tracking info updates via the EMS, USPS, -you may experience a delay in seeing your tracking update. However, rest assure your order has been shipped if given a tracking number. Please be patient as your order arrives. Thank you