About

Everything-Hollywood features a Costume Department Shop, Hollywood Gift Store, Party Supply Store, and Shop Everything-Hollywood, and a Pride store Shop Everything West Hollywood which brings a taste of each store all in one. We pride to give the BEST Customer Service possible within our control along with exceptional items at a great low price. Everything Hollywood customer servide is based out of the US and we ship mostly from Beijing-CN. and some items ship from our US locations-. We ask that you read our About Us, Terms, and FAQ's - You agree to our terms when you purchase via our stores. So take a stroll down the wall of fame and visit our online store today. We Ship to US , UK and AU

FAQ

Check your item Listing- If it indicates INTL WSHE-CN or INTL WHSE-CHINA, Then one of the following carriers will be used: China Small Packet Plus- EST 15-25 Days China Post Registered Air Mail - Est Del 15-30 Days China Post Parcel - Est Del 15-30 days Epacket- Est Del 10-15 Days EC First Class- Est Del 10-15 Days DHL Express Intl - Est Del 5-7 Days UPS Express Intl- Est Del 5-10 Days SF Express - Est Del 7-12 Days Standard Shipping Plus -Est Del 8-15 Days Singapore Post 4x- Est Del 15-25 Days Hong Kong Post Air -Est Del 15-30 Days FlyTexpress - Est Del 8-15 Days Check your item Listing- If it indicates WSHE-CA or WHSE-US, Then one of the following carriers will be used: First Class - Est Del 7-14 Days USPS- Est Del 7-10 Days USPS EXPEDITED - Est Del 2-5 Days DHL - Est Del 7 days UPS Ground- Est Del 7-12 Days UPS Express- Est Del 3-7 Days Fedex Ground - Est Del 5-10 Days Fedex Express- Est Del 3-7 Days
CHRISTMAS ORDERS- REMINDERS AND TERMS 2016 *Dont wait til last minute to place your order for some items do take a full 12-25 days to deliver. Therefore, Orders placed after 11/25/16 we cannot guarantee delivery by 12/25/16 using International standard shipping,standard shipping can take up to 12-25 DAYS as stated on items marked "INTL-WHSE-CN or INTL WHSE-CHINA". We will have some popular items that will include an expedited shipping method, and those marked Shipping Plus or Expedited- will deliver in about half the time 10-20 days after processing time of 5 days. If an order arrives after the holiday, this is no reason for the shipment to be returned, rejected or refused, - when making a purchase through our store you have agreed to our terms *Please not if you received a tracking number -your order has shipped. Due to the high demand of tracking info updates via the EMS, USPS, -you may experience a delay in seeing your tracking update. However, rest assure your order has been shipped if given a tracking number. Please be patient as your order arrives. Thank you
We will be closed from 1/21/17-2/5/2017 - In obdervance of the Chinese Years. Orders received during this time peiod will stillbe processed and packed for for shipping.; However will not be sent out until Fed 5th, 2017 All shipping companes are closed until 5th. We apologize in advance for any delays
Most of our items ship direct from Beijing-CN /MFG since we service the United Kingdom, Australia and the US. Customer Service is based in the US and some items will ship out of the East Coast in Missouri and from CA. Please be sure to read the details of the item listing which will identify where it is shipping from.
IDENTIFYING WHERE YOUR ORDER / ITEM SHIPS FROM: Since most of our items Ship "INTL WHSE-CHINA or INTL-WHSE-CN" which is considered an International Direct based shipment and is coming from our MFG in China. INTERNATIONAL SHIPPING AND TRANSIT TIMES APPLY. "INTL WHSE-CA or INTL WHSE- CALIFORNIA OR US" which is considered an US Based shipment and is coming from one our Warehouse locations based in the United States. DOMESTIC SHIPPING AND TRANSIT TIMES APPLY.
TO TRACK YOUR ORDER GO TO : http://www.everything-hollywood.com or www.everythng-hollywood.com and click on the track my order button on the bottom of the page. Please allow 5-10 days for updates to post from the day you received your tracking update
Yes, You can find Shop Everything Hollywood via our company website at www.everything-holywood.com
All orders are allowed a minimum of a 5 day processing time. Please read any shipping details listed in the add for we added estimated delivery times to many of our listings to assist you with rough estimate as to when you can expect to receive the item. Total Delivery Time = Processing Time + Shipping Time Custom orders, design, print, and made to order orders will have a longer Processing time. Please see the item listing.
FEEDBACK: We take pride in our feedback and appreciate that positive feedback is left for us for a successful transaction. Please DO NOT LEAVE NEGATIVE feedback for any negligence toward any topic covered in our terms.. such as "not knowing where your item shipped from" or "transit times"- Our terms cover all that is deemed necessary for a Buyer make reasonable decision to purchase through any of our stores.
Payment Methods: We accept all Major credit cards and will be processed through Stripe. To prevent Fraudulent transactions- Payments are approved with all matching qualifiers including CVC codes and correct Street Billing address and Zip. If you believe you have provided all correct information, you may want to check with your card issuer for more information.
Once order is received. It will process with 24 hours and will be set up for fulfillment. Items usually ship within 5 business days unless custom made. You will receive a tracking number once your item has shipped. Note depending which of our locations your item is coming from, please allow the required shipping/ transit as noted in our Shipping Policy /Agreement Terms and Polices and more in detailed including tracking carrier sites are listed in our FAQ's. Order Fulfillment- 3-5 business days. Standard Estimates Shipping "WHSE- CALIFORNIA" - Delivers within 10 business days "WHSE-MINNESOTA" - Delivers within 7-10 business days "INTL WHSE-CHINA OR INTL WHSE-CN OR INTL WHSE" - Delivers within 10-25 days -unless item specifies it ships using an Expedited Service- such as Bedding You will also see that we have added additional information regarding the shipping method and Estimated transit times to assist buyers in making a rational decision. AVOID ORDER PROCESSING DELAY- please ensure that you indicate any measurement, size and or color options, in the Message box to seller at checkout
All orders must be paid in full in order to be shipped. We ship to all US 50 States. We also ship to UK and AU
For Shipments Processed via our US Warehouse - We use UPS and FEDEX DHL, and USPS depending on which warehouse your items currently stocked at. Depending on the content of your order, items may split ship so they arrive as closely together as possible. Most all items will ship from within the US. so they will arrive via Fedex or UPS Ground within 9 days from the date the order was paid in full- orders received after 11am will process the next business day. For Items marked Ships "INTL WHSE-CN" "INTL WHSE-CHINA, and INTL WHSE" - Ships from our International Beijing-Shipping methods used are ePacket, EMS, China Registered Air Post, China Air Post Parcel, Hong Kong Air Post, China Post Ordinary Small Packet Plus, 4BX Worldwide , EC Firstclass, Sigapore Post 4x, SF EXPRESS And DHL International (for award statues) where the buyer may incur a small duties and tax charge to receive delivery. These cost are not vary and are not including in the shipping cost. If item ships INTL WHSE-CN or INTL WHSE-China with STANDARD PLUS Shipping- this is an expedited service for half the time of standard shipping, Carriers that are used are Epacket, EMS, E-EMS, DHL Expedited, and UPS Expedited which has a ESTIMATED DELIVERY time of 10-15 days after your item has been marked ship.
Secure Payment Processing: Stripe Payment Processing is an API that is integrated in Real Time through the checkout page via Ecrater. Built in SSL is established within the API Processing your credit card information using tokens which will be Encrypted over any web page. Stripe automatically evaluates charges for fraud risk and blocks those that they believe are fraudulent. **Please note-Purchases made with a Company card will require additional steps for payment authorization to ensure a safe transaction. Such authorizations may include but not limited to...verbal confirmation from the Company's controller or written authorization from Upper Management. Understanding Card Encryption: All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.)
Expedited Shipping service is needed for US shipped orders with a want/need date of less than 10 business days of the which the order is placed. Expedited shipping service is needed for all orders that ships via our Intl-Whse-China location with a want/need date of less than 30 days of which the order is placed. Otherwise, Shipping is standard on all orders- please be patient. If you absolutely need an item in hands by a certain date that will require an expedited service- please contact us. We will need to create a new listing with an added cost for expedited service via ecrater. For Expedited shipping is not an available option at checkout.
At this time all transactions are paid VIA CREDIT CARD through Stripe.
SHIPPING COST Most items have a flat rate shipping cost and some items ship by weight dependable. However, we did this to provide you with the Best Shipping cost overall. For US Allow 7-10 business days for delivery if product is shipped from our US locations. Items marked "INTL WHSE" ship from our international warehouse and can take 30-45 days for delivery but up to 60 days. All orders must be paid in full in order to be shipped. All items ship to US Mainland- 50 STATES
If your item indicates Free Shipping or Shipping for $1,2,3 it has been marked "INTL WHSE" which indicated your items are being shipped via our international Warehouse. We give you discounted shipping since there is a longer delivery time when shipped from our International location. Shipping methods will be selected accordingly depending on Items weight and Best transit time available. You will receive carrier and tracking number via email. Shipping methods used are epacket, EMS, China Registered Air Post, China Air Post Parcel, Hong Kong Air Post, China Post Ordinary Small Packet Plus for items that are shipped from our international location- which have a longer transit/delivery times which on average is 20-30 days for delivery but can take up to 45 days depending on customs and final clearance. Please allow up to 2-10 business days to prepare your shipment. Items coming from our international warehouse cannot be expedited. If you see the notation of items ships via "Intl Whse" you have been informed that your item ships internationally and has an longer delivery time to be received. This includes all Cell phone cover cases, Celebrity Watches, Mascot Costumes, bedding, and other designer like items- please read the description. However many of our customer receive their items Quickly and are Happy paid Customers.
PO Boxes: Please enter a physical address for your ship to address. UPS does not deliver to P.O. boxes and we will have to cancel your order if we are unable to contact you. If your order is shipped via standard USPS - then yes we can deliver to your P.O Box
Saturday delivery: We do not process orders and our carriers do not deliver on Saturdays. Please only count business days when determining shipping.
Signature Delivery: Signature may be required for delivery if you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. USPS will leave a notification. After three delivery attempts, the sale becomes final. The customer is fully responsible to coordinate with the carrier a time/day to retrieve the package. If your package is handled by the USPS, and nobody is home to sign for your package. A notice will left providing you with a couple of options such as schedule a re-delivery or it will have the address to the post office which your order can be picked up from. SALE not become FINAL. We highly suggest to pick up your package within 15 days.
Undeliverable Packages and Rejected Packages: Since we verify each and every order before it ships undeliverable packages are not of the norm. However, occasionally packages are returned to us as undeliverable. If your order is returned to us because the package is undeliverable as addressed, we will process the shipment at a 50% restocking fee and shipping cost back to its original origin of return will not be Refunded. Please note International returns can be very costly- So please ensure you are providing a correct Shipping addressed to be delivered. The same goes for REJECTED Packages- however-Rejected Packages are processed at a 70% restocking fee and shipping cost incurred will not be refunded. * This does not include Orders with attempted delivery multiple times or notifications left to pick up at local post office. Though we can assist in arranging any redelivery for you- please give us a call within 3 days from the 1st notification, and we will be happy to assist you. Otherwise, sale becomes final and the customer is responsible to coordinate with the carrier a re-delivery date or pick up time from local post office. Duties and Tax cost are the responsibility of the buyer.
What is your return policy? All Returns must be approved and issued an RMA number in order to be returned. Depending on the issue, we offer Full and Partial refunds for Approved Returns. RETURNS- PARTIAL REFUNDS All APPROVED returns are subject to a 20% restocking fee and must be returned within 20 days of delivery. Buyer is responsible postage and shipping charges back to its original place of origin even if the item has been processed by our International location. In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned.. 1.Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned. 2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals. 3. Merchandise which show signs of being used or damaged will not be accepted as a return. 4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned. We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, Clearance or Sale items, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer. ***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you. FULL REFUNDS: Full Refunds will be processed for orders that can be proven as never being received. Upon successful investigation of non receipt of goods by carrier- an refund will be submitted for processing. Full refunds are also processed for orders Damaged in Transit or Orders where you received the wrong item. WE MUST BE NOTIFIED WITHIN 5 DAYS OF RECEIPT OF YOUR ORDER IF PRODUCT WAS RECEIVED DAMAGED OR IF YOU RECEIVED THE WRONG ITEM. All merchandise MUST be returned within 20 days in its original sell-able condition and in the original packaging with all accessories to receive a full refund, partial refund, less shipping costs. A 15% to 100% re-stocking fee will be assessed for failure to return all accessories, returning an item not in its original packaging and sell-able condition or for any item returned damaged when not claimed as being received damaged when received. Items without RMA's and that are returned -No credit will be given and the items will be destroyed. Refunds will only be made to the credit card used for the original purchase. Any packages received without an RMA code WILL NOT be eligible for credit. How do I return an item? Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions. If an RMA is issued, it is the buyers responsibility to provide the return tracking number to :stores@everything-hollywood.com within 5 Days, failure to do so- the RMA will expire and be closed as NULL / VOID. Return will no longer be accepted after the 5 day allowance. If a return still comes, it will be rejected and sent back to the buyer. Refunds: Refunds are usually processed within 72 hours once received in acceptable condition and with proper RMA indentification But can take up to 7 business days to appear on your bank card statement. -However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. We can see what we can do for you.
In order to receive credit all items must be unused and in resalable condition and must meet the following guidelines to be returned.. 1.Merchandise taken out of its original packaging which cannot be sold again by the seller - can not be returned. 2. Merchandise should be returned in the exact same packaging as in which they were received, including accessories, parts and pieces, and manuals. 3. Merchandise which show signs of being used or damaged will not be accepted as a return. 4. Merchandise that have been washed, worn, damaged or had tags removed from, cannot be returned. We DO NOT ACCEPT RETURNS for any of the following items, for ALL SALES ARE FINAL for Party Supplies, Food or Candy items, Clearance or Sale items, Award Trophies of any kind custom and non custom, Opened DVDS, Opened Video Games, Opened Board Games, Books, Soiled or Worn Clothing Items, Customized Costumes, Mascot Costumes, Opened or Used Bedding, Opened Packages and all damaged merchandise caused by the buyer. ***However, if your order does not fall as being an Approved Return item-please email Customer Service within 3 days with your concern BEFORE leaving any Negative/Unsatisfactory feedback. There may be an option available- please contact us and We can see what we can do for you.
Please contact customer service to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Please see our contact us page for more info and business hours.
Most refunds are posted within 72 hours but can take up to 7 business days to appear on your credit or back statement. For return merchandise - refunds will be processed once order has been inspected and verified
Please see size chart on each listing for Individual Costumes. Select your size Accordingly. To ensure right size , we recommend to also send your Height and Weight so we can ensure a Great Fitting Costume. We also double check via phone call or email to ensure we review the correct size has been purchased.
If you ordered a personalized item.. Please send your personalization request to: Everythinghollywood@yahoo.com or in the message to seller box when you submit your order.
Mascot Costume Details: All mascot costumes are Brand new, Made of soft knitted durable fabric, and includes the following… Mascot head, full body, shoe covers, hand covers. Head material used is: POLYFOAM (not paperboard). Standard Size chart is listed below… please select….. We recommend that you provide us with the persons height and weight to proper fitting of the costume. Size Chart (Most Mascots)- THIS IS STANDARD- HOWEVER- YOUR ITEM LISTING MAY VARY DEPENDING ON CHARACTER. Small- 5’3” – 5’5” (160CM-170CM) Medium -5’6”-5’7” (170CM-175CM) Large- 5’8”-5”9” (175CM-180CM) X Large 5’10”-6’0” (181CM-185CM) XXL- 6’1”-6’2 (185CM-190CM) NOTE Some of our mascots are based directly on height and weight of the individual - these mascots will include this new size chart in the images of the listing. Delivery of this product will require name, address and phone number All Mascot Costumes SHIPS "INTL WHSE" .
All Custom Costumes & Mascot Costumes SHIPS "INTL WHSE" Please allow sufficient time for order processing and production per your size request per our TERMS Mascots: Please allow a 3-5 day fulfillment time– Tracking number will be emailed once item has shipped. Most costumes are delivered within 15-20 days after it has been fulfilled . Unfortunately we cannot expedite shipping via INTL WHSE.
Once we receive your order, payment and measurements- we begin the lead time for the making and sizing of the item. If you cancel while your order has already started its production, we do charge a cancellation fee depending on the stage at which your item was in production. For Custom Costumes : Stage 1- (1-5) Days of production there is a 25% cancellation/restock fee Stage 2- (6-10) days- there is a 50% cancellation/restock fee - Stage 3 (11-15) there is a 75% cancellation /restock fee. So please be sure you really want the item and you have agreed to our Terms For Mascot Costumes : Any cancellation of a Mascot Costume within 3 days is entitled to a 50% pre production and restocking fee. So please be sure you really want the item and you have agreed to our Terms
COSTUMES , WIGS AND ACCESSORIES *Orders placed after 9/26/15 we cannot guarantee delivery by 10/31/15 though we will do our best to ensure that the item is received by then, if buyer does not contact us ahead of time, to inquire on alternative options to expedite such item to ensure it arrives on time, then it will be shipped using standard shipping which can take up to 25-30 as stated on items marked "INTL-WHSE-CN". Orders that are processed without prior notification, buyer is FULLY Liable for the shipment and cannot be returned, rejected or refused, or Buyer has clear understanding that this is their responsibility. If buyer needs a expedited service, we would need to create a item link through ecrater with that option so it may be purchased through the marketplace specifically for that buyer. See contact us page if you need an estimate.. we respond immediate to all email requests. All orders are allowed a minimun of a 5 day processing time, unless it is a Mascot or costume size costume which may take longer. Its always best to inquire within to ensure the Best option is available. Orders that have been given the expedited service will have it clearly indicated in the order so there is no confusion.